How First City Monument Bank (FCMB)’s inefficiency has become profitable to the detriment of its customers | Fola Daniel Adelesi, ASM, ACL, Wcc

I have been in Sokoto for a little less than a year now and that means I primarily operate from there. Since I would be returning to Lagos, my main base not too long from now, it really was not necessary for me to consider opening another account with another bank especially because my, hitherto up and doing bank, has been available here and there though with little inadequacies seen from time to time.

I run two different accounts with this same bank and I always have to use my ATM especially because of the regulation of the bank on how much you can draw from your account over the counter. I don’t really have a problem with the ATM because it saves me some time and I don’t have to sign a cheque all the time. When you run out of cheque leaves it can be frustrating because you may not get the new booklet on the promised date so ATM saves me that stress.

All of a sudden I got to Sokoto only to realize that the FCMB ATM right in the premises of the Bank on Kano road hardly ever works. I am saying hardly ever works with emphasis because I can count on one hand how many times I have been able to withdraw cash using that ATM. The security guys at the gate always referred me to another bank and the implication of this is that an additional N100 would be deducted from your account for every withdrawal. The question is why should a customer be charged for the inefficiency of the bank while enriching another bank? At a point this really got to me and I took it up by asking series of questions from the bank workers who were there just a few days ago. They told me the head office was coming to fix it that day or the next. I went back to the same bank two days later and the ATM was still not working. Again I am saying emphatically that since last year July, I can count how many times, on one finger, that the FCMB ATM had been accessible and it’s the customer that suffers by being charged for its financial institution’s negligence.

All of this is coupled with the fact that they will send you more SMS than you are supposed to receive and you will be charged for it. At some time you will have cash paid into your account but will not get an alert but as soon as you withdraw you will get alerts. This gross inefficiency on the part of a financial institution, that I have up until now, revered is gradually and stylishly draining people’s pockets and paying off for another bank.

FCMB should stop ripping off its customers because N100 at every withdrawal before you know it would have amounted to some thousands. Fix your ATM, keep it working and let your customers enjoy doing business with because we would have as well gone to those other banks whose ATM machines we have been using.

About the author Fola Daniel Adelesi

Fola Daniel Adelesi is a professional public speaker who also trains other speakers. He's a highly engaging training facilitator and he holds his large audience spell bound when speaking at gatherings. Apart from his several platforms which include banks, insurance companies and religious organizations where he facilitates trainings, he has been a part of some national television shows and he spoke so intelligently. He's an author, business consultant and highly skilled master of ceremony with excellent poise and diction. He was on the Debaters TV reality show season 1, he presented 'You Can' on Radio Continental in 2011 and he did motivational segments on Galaxy TV from Dec 2008 to August 2009. Fola Daniel has authored at least 5 books including ‘Writing Business Proposals,’ ‘The Mentoring father’ and ‘Get up and hit that goal.’ He talked about Social Media on Info.com - An ICT Show on Lagos Television from August 2015 to late 2016. He’s a regular guest on some national tv platforms (including Channels TV and Television Continental) and a delight to their audience. He trained as a communications professional, works as a business consultant and was also trained at Lagos Business School in collaboration with Google as a Digital Business Manager. He is the President and CEO of the Edible Pen Group.

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